Merch, damaged, defective, or wrong items
Contact us within 30 days of delivery with your order number and a photo of the issue. A damaged, defective, or wrong item is replaced or refunded to the original payment method, with no return required unless we ask for one in writing.
Merch, other returns
Unused merch in its original condition can be returned within 14 days of delivery. Email us first for instructions. The buyer pays return shipping on a change of mind return.
Trades services
Trades work is billed under the written quote or agreement for that job. A deposit is applied to the scheduled work. Cancel before work begins and any deposit beyond work and materials already completed comes back to you. Completed work is invoiced as agreed, and a billing question raised within 14 days of the invoice is reviewed and corrected where an error is found.
Creator marketing services
Marketing services run under a written agreement that names the deliverables and the payment schedule. Fees for work already delivered stay earned, and prepaid fees for work not yet started come back on cancellation.
How to reach us about a refund
Email [email protected] with your name, the order or donation date, and the platform you used. We answer refund requests in the order they arrive and keep you updated until the request closes.